Privacy Policy – carservicingdirect.co.uk

Effective Date: 02/05/2025

At Car Servicing Direct Ltd Trading as Car Servicing Direct (“we”, “us” or “our”), we are committed to protecting your privacy and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website [https://carservicingdirect.co.uk/](https://carservicingdirect.co.uk/) (the “Site”). By accessing or using the Site, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Data
When you voluntarily interact with our Site – such as when you:
– *Register for an account or subscribe to our newsletter*
– *Request a quote or book a service*
– *Fill out a contact or feedback form*
– *Make online payments or transactions*

We may collect personal data including, but not limited to:
– *Contact Information:* Your name, email address, phone number, and mailing address.
– *Payment Details:* Credit/debit card numbers and billing addresses (collected via secure third-party payment processors).
– *Service Information:* Details about your vehicle or servicing needs to help us provide tailored services.

1.2 Non-Personal Data
We gather non-identifiable information automatically through your use of our Site:
– *Technical Information:* Your IP address, browser type, operating system, and device specifications.
– *Usage Data:* Pages visited, time spent on the Site, referral sources, and navigation paths.
– *Cookies and Tracking Tools:* We employ cookies, web beacons, and similar tracking technologies to enhance user experience, monitor usage, gather demographic information, and analyze website performance.

1.3 Cookies and Tracking Technologies
Cookies help improve your experience and personalize content. You have the right to disable cookies through your browser settings, but please note that some parts of the Site may not function optimally.

2. How We Use Your Information

2.1 Service Delivery and Communication
– *Providing Services:* To process service requests, manage bookings, complete transactions, and deliver customer support.
– *Responding to Inquiries:* For responding to questions, feedback, or support requests you submit via our Site.

2.2 Improvement and Analytics
– *Website Enhancement:* To analyze user behavior and trends, which helps us optimize Site functionality and content.
– *Personalization:* To tailor the user experience and offer content or services based on your interests and past interactions.

2.3 Marketing and Promotions
– *Email Updates and Offers:* With your consent, we may send promotional emails regarding new services, offers, or events related to our business. You can opt out of these communications at any time.
– *Targeted Advertising:* We may use anonymized data to deliver targeted advertisements that align with your interests.

2.4 Legal and Regulatory Compliance
To fulfill our legal obligations, resolve disputes, enforce our policies, and protect our rights, we may process your information as required by law.

3. Data Sharing and Disclosure

3.1 With Third-Party Service Providers
We may share your data with trusted third-party service providers who help us with:
– *Payment processing (e.g., secure payment gateways)*
– *Hosting and website operations*
– *Email marketing and customer support services*

These third parties are contractually obligated to protect your data and use it only for the purposes we specify.

3.2 Legal Obligations and Protection
– *Legal Requests:* We may disclose your information to law enforcement or regulatory bodies if required by law or to protect our rights.
– *Business Transfers:* In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

3.3 With Your Consent
Beyond the circumstances listed above, we will only share your information if you have provided explicit consent.

4. Data Security

4.1 Our Commitment to Data Security
We take data security seriously by implementing a variety of security measures including:
– *Encryption:* Data transmitted between your browser and our server is encrypted using Secure Socket Layer (SSL) technology.
– *Secure Servers:* We employ secure data centers and regularly review our security practices.
– *Access Controls:* Access to personal information is restricted to authorized personnel only.

4.2 Data Retention
We retain your personal data only for as long as necessary to:
– *Provide services and support*
– *Comply with legal and regulatory requirements*
– *Resolve disputes and enforce our agreements*

After the retention period, your data is securely deleted or anonymized.

5. International Data Transfers

If you are located outside of the United Kingdom, please note that your personal information may be transferred to and stored in locations where data protection laws may differ from those in your country. We take necessary steps to ensure that such transfers are compliant with applicable laws and that your data is afforded an adequate level of protection.

6. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:
– *Access:* Request confirmation as to whether your data is being processed and obtain details of that processing.
– *Correction:* Request the correction of inaccurate or incomplete personal data.
– *Deletion:* Request the deletion of your personal data, under specific circumstances.
– *Restriction:* Ask for the restriction of processing if you dispute the accuracy of your data or object to its processing.
– *Data Portability:* Request a copy of your personal data in a structured, commonly used, and machine-readable format.
– *Objection:* Object to the processing of your data for marketing or other purposes.

To exercise any of these rights, please contact us at [Insert Contact Email]. Note that certain exceptions may apply as required by law.

7. Children’s Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect any personal data from minors. If you believe that we have inadvertently collected personal information of a minor, please contact us so we can promptly delete the information.

8. Third-Party Links

Our Site may include links to third-party websites or other online services that are not operated by us. We are not responsible for the privacy practices of those third parties. We advise you to read the privacy policies of any website that you visit.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. For significant changes, we may provide notice via email or an on-site notification so that you are aware of how your personal information is being used.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

-Email: Carservicingdirect@gmail.com